FBR forms ‘complaint resolution committees’ to facilitate Punjab taxpayers

ISLAMABAD: The Federal Board of Revenue (FBR) on Tuesday constituted complaint resolution committees for settlement of issues related to sales tax refunds in Punjab.

The FBR constituted two complaint resolution committees for Punjab North and Punjab South. The southern committee shall comprise members falling under the jurisdiction of Multan, Bahawalpur and Sahiwal; whereas northern committee shall comprise members falling under the jurisdiction of Lahore, Faisalabad, Gujranwala, Sargodha and Sialkot.

As per the terms of reference (TORs), the complaint resolution committees would be responsible to review the nature of complaints/issues and take immediate action for resolution; follow up with concerned field formations till issue is resolved; maintain complete record of complaints/issues, mechanism adopted for resolution and post resolution action required, if any; and share the date with FBR on a monthly basis indicating issues received, resolved and pending for resolution.

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